Privacy policy

Last updated: 25 March 2026

1. Introduction

Roots Health Academy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information we collect

Personal information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our programmes or services
  • Subscribe to our newsletter
  • Contact us through our contact forms
  • Participate in surveys or assessments
  • Create an account on our platform

This information may include:

  • Name and contact information (email address, phone number)
  • Company name and job title
  • Professional information relevant to our programmes
  • Payment information (processed securely through third-party payment processors)

Automatically collected information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How we use your information

We use the information we collect to:

  • Provide, maintain, and improve our services and programmes
  • Process your registrations and payments
  • Communicate with you about our services, including updates and promotional materials
  • Respond to your inquiries and provide customer support
  • Conduct research and analysis to improve our offerings
  • Comply with legal obligations and protect our legal rights
  • Detect, prevent, and address technical issues or fraudulent activity

4. Legal basis for processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

  • Consent: You have given us permission to process your information for specific purposes
  • Contract: Processing is necessary to fulfill our contractual obligations to you
  • Legitimate Interests: Processing is necessary for our legitimate business interests
  • Legal Obligation: Processing is required to comply with applicable laws

5. Information sharing and disclosure

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, analytics)
  • Business Partners: Partners involved in delivering our programmes or services
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

8. Your rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your information in a structured, machine-readable format
  • Objection: Object to processing of your information
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw your consent at any time where we rely on consent

To exercise these rights, please contact us using the information provided below.

9. Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information about how we use cookies, please see our Cookies Policy.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International data transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection.

13. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Roots Health Academy
Part of Intelligent Health Ltd
Email: info@rootshealthacademy.com
Website: Contact Form